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Nondiscrimination and Language Assistance Notice

Discrimination Is Against the Law

Lake Regional Health System complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Lake Regional Health System does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. Lake Regional Health System:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, or other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Jeffrey A. Harrison, regulatory coordinator, at 573.348.8710 or 800.735.2966 (TTY).

If you believe that Lake Regional Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with Jeffrey A. Harrison, regulatory coordinator, at:

54 Hospital Drive
Osage Beach, MO 65065
573.348.8710 | 800.735.2966 (TTY)
573.348.8272 (fax)
jaharrison@lakeregional.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the following are available to help you.

Lake Regional Hospital
Patient Experience Coordinator
573.348.8728 | 573.348.8272 (fax)
slwilliams@lakeregional.com

Lake Regional Medical Group Clinics and Pharmacies
Director of Lake Regional Medical Group
573.302.2765 | 573.348.8792 (fax)

Lake Regional Imaging Center
Director of Diagnostic Imaging
573.348.8347 | 573.348.8319 (fax)
sgrotewiel@lakeregional.com

You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or mail or phone at:

U.S. Department of Health and Human Services
200 Independence Ave.
SW Room 509F, HHH Building
Washington, D.C. 20201
800.368.1019 | 800.537.7697 (TDD)

Complaint forms are available here.

Spanish
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1.573.348.8710 (TTY: 1.800.735.2966).

Arabic
مقر) 1.573.348.8710 مقرب لصتا .ناجملاب كل رفاوتت ةیوغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ :ةظوحلم .1.573.348.8710:مكبلاو مصلا فتاھ

Amharic
ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 1.573.348.8710 (መስማት ለተሳናቸው: 1.800.735.2966).

Chinese
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1.573.348.8710(TTY: 1.800.735.2966).

Cushite-Oromo
XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1.573.348.8710 (TTY: 1.800.735.2966).

French
ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1.573.348.8710 (ATS : 1.800.735.2966).

German
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1.573.348.8710 (TTY: 1.800.735.2966).

Korean
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1.573.348.8710 (TTY: 1.800.735.2966)번으로 전화해 주십시오.

Pennsylvanian Dutch
Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1.573.348.8710 (TTY: 1.800.735.2966).

Persian-Farsi
ارﺑ یﺎﻣﺷ ارﯾنﺎﮕ تروﺻﺑ ﻧﺎﺑز ﯽ ﮭﺳﺗﯾتﻼ ﻧﮐﯾ،د ﻣ ﯽ وﮕﺗﻔﮔ ﯽﺳرﺎﻓ نﺎﺑز ﮫﺑ :رﮔا ﮫﺟوﺗ سﺎﻣﺗ ﮕﺑﯾرﯾد. 1-573-348-8710 (TTY: 1.800.735.2966) دﺷﺎﺑ .ﺎﺑ ﻣ ﯽ مھارﻓ

Portuguese
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1.573.348.8710 (TTY: 1.800.735.2966).

Russian
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1.573.348.8710 (телетайп: 1.800.735.2966).

Serbo-Croatian
OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1.573.348.8710 (TTY - Telefon za osobe sa oštećenim govorom ili sluhom: 1.800.735.2966).

Tagalog
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1.573.348.8710 (TTY: 1.800.735.2966).

Vietnamese
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1.573.348.8710(TTY: 1.800.735.2966).

Related Resources

Contact Us

Lake Regional Health System
Attn: Regulatory Coordinator
54 Hospital Drive
Osage Beach, MO 65065
573.348.8710 | 800.735.2966 (TTY)
573.348.8272 (fax)
jaharrison@lakeregional.com