Patient Rights and Responsibilities
At Lake Regional, our goal is to provide exceptional patient care. As such, the following specific rights and responsibilities apply to patients throughout the health system.
If you have questions or concerns about the quality of care you or a family member received at our hospital, please contact Patient Representative Teresa Hunt at 573.348.8728 or email email@example.com.
In addition, you have the right to file a complaint or concern with either or both:
- Missouri Department of Health and Senior Services, P.O. Box 570, Jefferson City, MO 65102. Phone: 800.392.0210 Email: firstname.lastname@example.org
- The Joint Commission's Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, IL 60181. Phone: 800.994.6610 Email: email@example.com
If you have questions or concerns about the quality of care you or a family member received at one of our clinics, please contact the clinic manager or email firstname.lastname@example.org. You also may use our Contact Us form.
Human Dignity/Informed Decisions
Patients have the right to exercise cultural and spiritual beliefs that do not interfere with the well-being of others. We give sincere consideration to the care of the dying patient by optimizing comfort and dignity. We, as a hospital, have a prime responsibility to assure that we preserve the patient's rights while under our care. To this end, the patient or the patient's legally authorized representative will be informed of their rights in advance of furnishing or discontinuing care.
Patient rights include equal access to treatment or accommodations which are available or medically indicated regardless of age, race, creed, sex, national origin, religion or source of payment. Click here for Lake Regional Health System's Nondiscrimination Statement.
Refusal of Treatment
The patient, or appointed surrogate, has the right to refuse treatment, based on his/her own personal moral or religious beliefs, to the extent permitted by law, and to be informed of the medical consequences of his/her refusal.
The patient—or in the case of a minor or incompetent adult, the patient's parent or guardian—has the right to receive from the practitioner responsible for coordinating his or her care complete and current information concerning his or her diagnosis, treatment and any known prognosis. This information should be communicated in terms the patient—or in the case of a minor or incompetent adult, the patient's parent or guardian—can reasonably be expected to understand.
The patient has the right to know the identity and professional status of individuals providing service to him or her, and to know which physician or practitioner is primarily responsible for his or her care.
Privacy and Confidentiality
The patient has the right, within the law, to personal privacy and confidentiality, and to assume that all communication and records about his or her care are confidential and read only by individuals directly involved in his or her treatment or the monitoring of its quality. The patient has the right to access his or her records within a reasonable timeframe.
The patient, or in the case of a minor or incompetent adult, the patient's parent or guardian, retains the right to reasonable, informed participation in decisions that involve his/her care. Patients will not be subjected to any procedure without voluntary, competent and understanding consent or the consent of a legally authorized representative or guardian. Patients must be informed of, and may voluntarily give or refuse consent to participation in, any human experimentation or other research/educational projects affecting his or her care or treatment. And, the patient has the right to know who is responsible for authorizing and performing the procedures or treatment.
The patient has the right to expect a safe environment supported by the hospital's practices, facilities and equipment; this includes the right to access protective services if needed.
The patient has the right to expect the hospital to be sensitive to their communication needs. These solutions may include the use of large print materials, the use of an interpreter, or specialized programs for individuals who are blind or deaf.
Plan of Care
The patient, or designated representative, has the right to participate in the development and implementation of his or her plan of care. The patient has the right to expect reasonable continuity of care and assistance in locating alternative services when medically indicated.
The patient has a right not to be transferred to another facility unless he or she—or in the case of a minor or incompetent adult, the patient's parent or guardian—has received a complete explanation of the need for the transfer. Alternatives to such a transfer, along with the risks and benefits of the transfer, and acceptance by the other facility should also be clearly conveyed to the patient.
The patient has the right to services appropriate for his or her age. These services will include furniture and equipment concurrent with a patient's size and developmental needs.
The patient—or in the case of a minor or incompetent adult, the patient's parent or guardian—has the right to examine and receive an itemized and detailed explanation of his or her bill, regardless of the source of payment. The patient—or in the case of a minor or incompetent adult, the patient's parent or guardian—has the right to timely notice before termination of the patient's eligibility for reimbursement by any third-party payer for the cost of his or her care.
Rules and Regulations
The patient—or in the case of a minor or incompetent adult, the patient's parent or guardian—has the right to know what hospital rules and regulations apply to his or her conduct as a patient.
The patient has the right to voice complaints regarding the care received without recrimination. Each patient will be informed of the grievance process. Patients will be provided with phone numbers of hospital, state and federal agencies, and The Joint Commission to report complaints/grievances.
The patient has the right to formulate advance directives and have practitioners and staff provide care that is consistent with these directives.
Each patient has the right to assessment and appropriate management of pain.
Notification of Family and Physician
If requested, the patient has the right to have a family member or representative of his or her choice and his or her private physician notified as soon as can be reasonably expected after admission to the hospital. In such case that the requested party (parties) is unable to be contacted, another individual(s) will be identified for notification. The patient has the right to designate who should be the liaison for purposes of communication between family and significant others and the physician(s). The patient also has the right to specify whom he or she does not want to notify. All such interactions should be documented in the patient's medical record.
Abuse and Harassment
The patient has the right to be free from all forms of abuse, exploitation or harassment.
Restraints and Seclusion
The patient has the right to be free from seclusion and restraints unless the restraint is used to limit mobility or temporarily immobilize a patient related to a medical, post-surgical or dental procedure.
Provision of Information
Patients have the responsibility to provide, to the best of their knowledge, accurate and complete information about matters relating to their health. Patients also are responsible for making certain they clearly understand the medical treatment plan and what is expected of them.
Advance Directives, Religious Beliefs
Patients have the responsibility to inform their physician and the hospital of any advance directive (e.g. living will) or religious beliefs they wish to have honored, should they become unable to speak on their own behalf.
Compliance with Instructions
Patients are responsible for following the treatment plan recommended by the practitioner primarily responsible for their care. Patients also are responsible for following the instructions of nurses and allied health personnel as they carry out their responsibilities and enforce the applicable hospital rules and regulations.
Refusal of Treatment
Patients are responsible for the consequences if they refuse recommended treatment or do not follow the practitioner's instructions.
Patients are responsible for ensuring the financial obligations of their care are fulfilled as promptly as possible.
Hospital Rules and Regulations
Patients are responsible for following rules and regulations affecting patient care and conduct.
Respect and Consideration
Patients are responsible for considerate behavior toward other patients, visitors and hospital personnel, and to respect the rights and property of those individuals.