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Patient Resources

The following resources will help guide you and your loved ones through your hospital stay. This information also is found in the Patient Guide placed in each hospital room.

Your Room

Your room assignment at Lake Regional is based on your admitting diagnosis and bed availability on the day of your admission. Cable TV is available in all patient rooms. See the Patient Guide for channel listings. All rooms are equipped with a telephone, and patients may receive calls in their rooms from 7 a.m. to 9:30 p.m. Local calls are free. Long distance calls require a credit card or can be charged to your home number.

Mail and Flowers

Mail, e-cards, packages and flowers will be delivered to your room. Please note that live flowers and plants are prohibited in the Intensive Care Unit and Progressive Care Unit. Any mail received after your discharge will be forwarded to your home address. Outgoing mail may be taken to the nurses' station or given to a volunteer. Postage stamps are available in the Fund Development/Auxiliary office.


  • Download a two-page Campus Map with the hospital and neighboring buildings.
  • Download a two-page Visitor Guide with a detailed map of the hospital's interior (after downloading, scroll down for map).


All medications you take while hospitalized are prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse. Patients are not permitted to administer their own drugs or keep personal medications at their bedsides.

At discharge, you may receive a prescription for medications you need. Lake Regional Pharmacy-Osage Beach offers bedside delivery. Ask your nurse about this free service.

Smoking/Tobacco Use

Lake Regional Health System is committed to promoting health, which includes the prevention of disease. Because smoking is a fire and health hazard, smoking and/or the use of any tobacco products is not permitted anywhere in the hospital or on the grounds of all Lake Regional Health System-owned or affiliated properties. This policy relates to all tobacco use, including smokeless tobacco and electronic cigarettes.

Patient Experience Specialist

Patient satisfaction is our top priority and we value your feedback. We encourage you to share your experience with us, whether it's a compliment or a concern. To contact the patient experience specialist, please call 573.348.8728, or through our Contact Lake Regional Form.

Also, you have the right to file a complaint or concern with the following agencies:

Missouri Department of Health and Senior Services
P.O. Box 570
Jefferson City, MO 65102

The Joint Commission's Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Medicare Beneficiaries Quality Improvement Organization
TTY: 888.985.9295