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Nondiscrimination and Language Assistance Notice

Discrimination Is Against the Law

Lake Regional Health System complies with applicable federal civil rights laws. Patients shall be cared for by the hospital regardless of race; creed; sex; sexual orientation; gender identity or expression; ethnicity; religion; culture; language; physical or mental disability; or source of payment. Lake Regional Health System:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, or other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you believe that Lake Regional Health System has failed to provide these services or discriminated in another way on the basis of race, creed; sex; sexual orientation; gender identity or expression; ethnicity; religion; culture; language; physical or mental disability; or source of payment, you can file a grievance with the Patient Patient Advocate at:

54 Hospital Drive
Osage Beach, MO 65065
TTY: 800.735.2966
Fax: 573.348.8272

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the following are available to help you.

Lake Regional Hospital
Patient Advocate
573.348.8728 | 573.348.8272 (fax)

Lake Regional Medical Group Clinics and Pharmacies
Lyndsay Bentley
573.302.3190 | 573.348.8792 (fax)

Lake Regional Imaging Center
Dan Canales, department manager of Diagnostic Imaging
573.348.8347 | 573.348.8319 (fax)

You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or mail or phone at:

Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201
800.368.1019 | 800.537.7697 (TDD)

Complaint forms are available here.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1.573.348.8728 (TTY: 1.800.735.2966).

مقر) 1.573.348.8728 مقرب لصتا .ناجملاب كل رفاوتت ةیوغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ :ةظوحلم .1.800.735.2966:مكبلاو مصلا فتاھ

ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 1.573.348.8728 (መስማት ለተሳናቸው: 1.800.735.2966).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1.573.348.8728(TTY: 1.800.735.2966).

XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1.573.348.8728 (TTY: 1.800.735.2966).

ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1.573.348.8728 (ATS : 1.800.735.2966).

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1.573.348.8728 (TTY: 1.800.735.2966).

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1.573.348.8728 TTY: 1.800.735.2966)번으로 전화해 주십시오.

Pennsylvanian Dutch
Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1.573.348.8728 (TTY: 1.800.735.2966).

ارﺑ یﺎﻣﺷ ارﯾنﺎﮕ تروﺻﺑ ﻧﺎﺑز ﯽ ﮭﺳﺗﯾتﻼ ﻧﮐﯾ،د ﻣ ﯽ وﮕﺗﻔﮔ ﯽﺳرﺎﻓ نﺎﺑز ﮫﺑ :رﮔا ﮫﺟوﺗ سﺎﻣﺗ ﮕﺑﯾرﯾد. 1.573.348.8728 (TTY: 1.800.735.2966) دﺷﺎﺑ .ﺎﺑ ﻣ ﯽ مھارﻓ

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1.573.348.8728 (TTY: 1.800.735.2966).

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1.573.348.8728 (телетайп: 1.800.735.2966).

OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1.573.348.8728 (TTY - Telefon za osobe sa oštećenim govorom ili sluhom: 1.800.735.2966).

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1.573.348.8728 (TTY: 1.800.735.2966).

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1.573.348.8728(TTY: 1.800.735.2966).