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Medical Records Request

When you need a copy of your medical records, Lake Regional's release of information specialist is available to help. You may request either printed or electronic copies of your medical records. Records will be mailed to you or faxed to your physician. We currently cannot allow visitors in the hospital to pick up medical records. To arrange a curbside pickup, call 573.348.8729. Find forms and instructions below.

NOTE: Records requests must be signed by the patient or the patient's legal representative and submitted electronically, by mail or by fax. Records will not be released without signed authorization from the patient or the patient's legal representative. A valid photo ID is required to pick up records.

Charges

You may be charged a copying fee of $0.57 per printed page. These charges are based on Missouri Revised Statute 191.227.

Requests will be processed within five to seven business days from receipt and may be picked up in person by the patient requesting the records or the patient's legal representative. The person picking up the records should go to Patient Registration in the hospital's main lobby. Records may also be mailed to the patient or faxed to a physician. If a delay is expected, you will be contacted at the phone number(s) and/or email address you provide.

  • Electronic: $25.34 plus either $0.58 per page or $111.03 total, whichever fee is less
  • Electronic Paper: $24.85 plus either $.057 per page or $18.88 total, whichever fee is less, for the cost of labor and supplies
  • Off-site Records: None
  • Burn a CD (legal): $25 fee + postage

Electronic Request for Records

Lake Regional Health System now offers an Online Patient Record Request tool for the following individuals to request patient records:

  • Patients requesting their own records
  • Parents of minor patients requesting records
  • Caregivers acting on behalf of a patient (i.e. Power of Attorney)

The online tool verifies your identify by asking for a photo of your driver's license, which can be taken via webcam or smartphone. There is no additional cost to use this service.

Please note, Chrome, Safari and Firefox are the recommended browsers for this application. If you encounter any issues with your electronic request, please call our Release of Information contact at 573.348.8729.

Request Medical Records Online

Health Information Exchange

Lake Regional Health System is a member of the Tiger Institute Health Alliance Health Information Exchange. A health information exchange (HIE) assists with the electronic transfer and sharing of health related information between physicians, hospitals and other health care providers at the time it is needed to help them make clinical decisions. This sharing is particularly helpful in emergencies when patients often cannot provide important health information, such as important diagnoses, current prescriptions and allergies. Learn more.