Lake Regional Health System has brought back online booking for Express Care. The health system is using a new vendor for the service to deliver a better patient experience.
"Although our previous online check-in service saved many patients time, it didn't always work as well as our patients deserved," said Michael Burcham, vice president of Lake Regional Physician Practices. "We launched the new service on April 9, and patients have been very satisfied with their experiences. They appreciate the chance to book an appointment online and then spend most of their wait time at home, instead of in the clinic."
Patients can use any Web-enabled device to go to www.lakeregional.com/ExpressCare and book an appointment. Patients also may walk in without a reservation, and they will receive a call back time, giving them the opportunity to leave and come back. It gives patients more control over their experience.
Lake Regional Health System offers Express Care daily in Eldon at 304 E. Fourth St. and in Osage Beach at 1057 Medical Park Drive. Hours are 9 a.m. to 7 p.m. Monday through Friday; 8 a.m. to 6 p.m. Saturday; and 10 a.m. to 4 p.m. Sunday, with special holiday hours. Express Care also is available in Laurie at 156 Missouri Blvd. from 8 a.m. to 5 p.m. on Saturdays and 10 a.m. to 4 p.m. on Sundays and holidays.
Conditions treated at Express Care include minor pediatric illnesses; sunburns; insect bites; cuts, scrapes and minor wounds; difficult or painful urination; muscle aches and pains; sprains; sore throats; colds; coughs and wheezing; earaches; and minor eye injuries and infections. For more information, visit www.lakeregional.com/ExpressCare.