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Lake Regional Introduces HEALTHConnect Portal for Clinic Patients

Thursday, June 13, 2019

Lake Regional Health System has collaborated with the Tiger Institute for Health Innovation to bring Cerner technology to Lake Regional clinics. Beginning June 15, all Lake Regional clinics — including primary care clinics, Express Care clinics and specialty care clinics — will transition to Cerner Millennium®, an electronic health record shared with MU Health Care. Clinic patients also will use a new patient portal, called HEALTHConnect.

What is HEALTHConnect?

Patient portals are a convenient, secure way for patients to interact and communicate with their health care providers. Beginning June 15, HEALTHConnect will provide Lake Regional clinic patients 24/7 access to information on their clinic visits, as well as related lab or imaging results. Additional features include appointment and prescription renewal requests. HEALTHConnect also links to online bill pay. Once patients are registered, they can choose to download the HEALTHConnect mobile app.

HEALTHConnect is specific to Lake Regional clinics. For Lake Regional hospital stays, Emergency Department visits, and related lab or imaging results, patients will use a separate hospital portal. The hospital portal also will maintain clinic visit summaries for dates of service May 1, 2017, through June 14, 2019.

Patients will access both portals — clinic and hospital — at lakeregional.com/patientportal.

Health Information Exchange Update

Along with transitioning to the Cerner Millennium electronic health record, Lake Regional is joining the Tiger Institute Health Alliance health information exchange. A health information exchange (HIE) assists with the electronic transfer and sharing of health-related information between physicians, hospitals and other health care providers at the time it is needed to help them make clinical decisions. An HIE provides authorized care providers and physicians with quick, reliable and secure access to patient health records from different electronic health record systems.

An HIE is particularly helpful in emergencies, when patients often cannot provide such health information as important diagnoses, current prescriptions and allergies.

Because patients are in charge of their health records, they do have the choice to “opt out” of the exchange. When patients opt out, doctors from other health care systems cannot see their health records in the health information exchange, even in an emergency.

Collaboration Supports Care Coordination

Lake Regional, a fully independent health system, has gained access to Cerner’s electronic health record and patient portal by collaborating with the Tiger Institute for Health Innovation, a unique private/public partnership between Cerner, a global leader in health care technology, and the University of Missouri designed to transform health care for Missourians.

Lake Regional’s collaboration with the Tiger Institute for Health Innovation builds off the relationship Lake Regional and MU Health Care have as fellow members of the Health Network of Missouri, a collaborative formed in 2014 to innovate better ways to care for patients.

“Lake Regional’s involvement in the Health Network of Missouri has expanded our relationship with MU Health Care and other regionally collaborating health systems,” said Lake Regional CEO Dane W. Henry, FACHE. “At the heart of our affiliation is a desire to use information technology to innovate better ways to care for our shared patients. Improving the flow of health information for our providers and their patients supports improved care coordination, enhanced patient experience and the goal of better health outcomes.”

Lake Regional Health System provides comprehensive health care services to residents and visitors throughout the mid-Missouri region. The hospital is a Level II Stroke Center, Level II STEMI (heart attack) Center and Level III Trauma Center. Lake Regional also provides a wide range of specialties, including cancer care, heart care, orthopedics and women’s health. Plus, Lake Regional operates primary care clinics, Express Care clinics, rehab therapy clinics, programs for home health and hospice, and retail pharmacies.

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