Beginning Wednesday, June 1, operations will pause at Lake Regional Express Care – Osage Beach to help address staffing shortages in the walk-in clinics. Employees currently working in the Osage Beach location will transfer to other Lake Regional clinics, including Express Care locations in Camdenton, Eldon or Lebanon, to help ensure those clinics are staffed appropriately to treat the increasing number of customers seeking care.
“Express Care is a popular service for our Osage Beach community that we plan to continue,” said Kevin McRoberts, FACHE, CEO of Lake Regional Health System. “We want to provide a great patient experience every time. Yet, staffing pressures have made it difficult to keep this location open consistently. Rather than continue to strain our staff, we are making the decision to pause operations at the Osage Beach location, fill staffing gaps in other clinics and rethink how we can provide this service in Osage Beach in the future.”
Patients are reminded that although Express Care walk-in clinics are a convenient option after hours and on weekends, calling your doctor’s office might be the best choice during regular business hours.
“Established patients are encouraged to contact their primary care provider first,” said Lindsay Bentley, Lake Regional’s director of clinic operations. “Like other Lake Regional primary care locations, the Osage Beach clinic offers acute care visits during regular business hours. We work with patients to get them a scheduled appointment, which might be more convenient than going to a walk-in clinic. This also helps patients maintain a relationship with their regular provider.”
In addition to staffing concerns, the Osage Beach clinic is the only Express Care location that shares a waiting area with primary care.
“The existing Osage Beach clinic is not large enough to accommodate completely separate waiting areas for sick and well-visit patients,” McRoberts said. “This issue intensified during the past two years as COVID caused spikes in Express Care visits. It’s one factor we will consider as we reimagine how best to offer this service in the future.”
Visit lakeregional.com/ExpressCare to view clinic hours and a list of conditions treated.