Open and Ready to Serve You
At Lake Regional Health System, the safety, health and well-being of our patients, visitors and our team is our top priority. We have taken safety measures at our hospital and clinics and are doing our part to stop the spread of COVID-19.
While in-person visits are available and safe, virtual visits also are available, so patients do not need to come into the hospital or clinics to meet with their doctor. Per CMS and CDC guidelines, we are also cleared to increase outpatient procedures, as clinically appropriate.
To protect our patients and staff, our facilities are upholding the latest protocols from the CDC.
- Screening: We screen staff and patients before they enter and Lake Regional facility.
- Masks: All patients are required to wear face coverings and they are provided for patients who do not have them. Our staff wear masks and other PPE to protect patients.
- Waiting Options: Patients have the option to wait in their car or in the waiting room.
- Cleaning: Facilities, exam rooms and waiting rooms are cleaned and disinfected throughout the day.
- Smaller Groups: To keep the number of people in buildings low, we have updated our visitor policy.
- Social Distancing: Waiting rooms are arranged to allow for social distancing.
Do you need a COVID-19 test?
Patients seeking testing should follow these steps:
Step 1: If you’re feeling sick, get screened. Call your doctor’s office or Express Care.
Step 2: Your provider will schedule a virtual visit or arrange an in-person appointment.
Step 3: If your provider orders a test, you can visit Express Care in Eldon, Lebanon or Osage Beach (testing is not available in Laurie).
Step 4: Your provider will call you with the test results.
Testing still requires a physician’s order, but no appointment is needed at Express Care. Patients may walk in at the time during business hours that’s most convenient for them.
Patients needing COVID-19 testing before a procedure should go to the hospital’s Outpatient Services department from 9 a.m. to 2 p.m. Monday through Friday. A physician’s order, but no appointment, is required.
Videos from the Front Lines
Healing a Hero
We are proud to share the story of Chief Master Sergeant John Flaugher. He serves in the 131st Bomb Wing of the Missouri Air National Guard, and for 39 days this spring, he was a patient in our Intensive Care Unit. Read his story here.
Innovating to Conserve PPE
The need for PPE was answered by both donations and innovations. See how this community is fighting COVID from all angles below. Read the full story here.
Albert Barnes didn't realize he was our first COVID-19 inpatient, until he woke up 8 days later. Watch his inspiring account below and read his story here.
Behind the PPE
We recently sat down with two of our ICU nurses to hear about their experiences and challenges during the pandemic. Hear directly from the front lines to find out how they are fighting this invisible adversary.
More from Lake Regional
- The U.S. Centers for Disease Control and Prevention provides daily updates at Coronavirus Disease 2019.
- The state of Missouri has activated a 24-hour hotline to answer COVID-19 questions at 877.435.8411.
- If you are sick with COVID-19 or think you might have it, follow these steps to help protect other people in your home and community.
- News and tips to help you through the COVID-19 pandemic.
Frequently Asked Questions
I have a clinic appointment. Do I need to wear a mask?
Yes. CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. People visiting our clinics should be wearing masks. If they come without one, we will provide a homemade mask for their visit.
I'd like to donate homemade face masks. Is Lake Regional accepting them?
Lake Regional is accepting homemade masks for clinic patients. Instructions for making masks can be found on the CDC website.
To drop off a homemade mask donation:
- Put them in a plastic bag labeled Attn: Terri Hall.
- Include your name, address and phone number inside the bag.
- Drop masks off at the Emergency Department entrance. Please stay in your car and hold up the bag from the window.
For questions about mask donation, contact Terri Hall, director of Fund Development and Volunteer Services, at 573.348.8153 or email@example.com.
How can I prevent infection?
There is no specific antiviral treatment recommended for COVID-19 infection. The best way to prevent illness is to avoid exposure.
The CDC recommends everyday prevention actions to help prevent the spread of respiratory viruses, including:
- Follow CDC’s recommendations for using a facemask.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick and put 6 feet of distance between yourself and people who don't live in your household.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
How is COVID-19 treated?
There are no specific treatments for illnesses caused by human coronaviruses. Most people with common human coronavirus illness will recover on their own. However, you can do some things to relieve your symptoms, including:
- Take pain and fever medications (caution: do not give aspirin to children)
- Use a room humidifier or take a hot shower to help ease a sore throat and cough
- If you are mildly sick, you should drink plenty of liquids, stay home and rest
I think I might be sick. How can I prevent the spread of COVID-19?
If you are sick with COVID-19 or think you might have it, follow the steps in this CDC guide to help protect other people in your home and community.
Keeping our patients and employees safe is a top priority. Visitation guidelines are subject to change, based on our current circumstances.
Outpatient Support Person Guidelines
- To help limit the exposure risk to our patients and employees, only one designated support person will be allowed during a patient’s visit.
- All support persons must be 18 years or older. They will be screened at entry and must wear a mask. Lake Regional will provide one, if needed.
Outpatient Services Department:
- Check in at Outpatient Surgery.
- Please stay in patient bays or designated area.
- The cafeteria is closed. Support persons can request meal accommodations before 10:30 a.m. with nursing staff. Support individuals may leave after providing contact information and re-enter once. Please keep mask and visitor badge for re-entry.
Inpatient Support Person Guidelines
All patients (except Skilled Nursing Facility* and COVID-19 patients) will be allowed one support person.
- To help limit the exposure risk to our patients and employees, only one designated support person is allowed during a patient’s stay.
- Support individuals will be screened at entry and must wear a mask. Lake Regional will provide one, if needed.
- Support individuals must stay in patient rooms; do not sit in waiting rooms or common areas.
- The cafeteria is closed to visitors. Meal arrangements can be made with nursing staff.
Additional Visitor Guidelines
- All support individuals must be 18 years or older.
- Visiting hours are 7 a.m. to 7 p.m.
- Lake Regional is a non-smoking facility.
- Inpatients being tested or treated for COVID-19 cannot have visitors.
For complete visitor guidelines, click here.
Hospital Campus Restrictions
Patient/visitor screening areas have been established at the Emergency Department, main lobby and Henze Medical Office Building entrances, where a nurse will check temperature, symptoms and travel history.
- Building 5 (Henze Medical Office Building)
Entrance A (first floor): 7 a.m. - 5 p.m. Monday through Friday
- Main Lobby
6 a.m. – 5 p.m. Monday through Friday
- Emergency Department
Entrance C: 24/7 for emergency care
Lake Regional Health System also has implemented visitor restrictions to the hospital to help limit the spread of illness in the community. See the updated guidelines here.
Community Education & Wellness
Many classes and support group meetings have been cancelled or relocated until further notice. Visit our events calendar for up-to-date information.
Lake Regional Pulmonary Rehab, Phase 3 Cardiac Rehab and Wellness classes have been cancelled indefinitely. This includes all locations. Call 573.302.2280 with questions.
How You Can Help
A special fund has been created to support Lake Regional Health System’s work in dealing with the coronavirus pandemic. The Lake Regional COVID-19 Response Fund will be directed to the areas of greatest need. Sincere thanks to those who have contributed so far.
For more information about COVID-19, visit CDC.gov.