Lake Regional is a three-time recipient of the Missouri Quality Award (2013, 2010 and 2003). This prestigious honor, given by the Excellence in Missouri Foundation, is the official state recognition program for excellence in organizational performance and applying quality principles.
Lake Regional's quality program focuses on patient satisfaction and clinical excellence with an emphasis on:
- Patient care outcomes
- Compliance with evidence-based protocols for care
- Compliance with licensing and regulatory requirements
In 2015, Lake Regional Hospital's surgical site infection rate was only 0.8 percent. At that rate, only 1 in 125 patients experience a surgical site infection—far better than the rate of 1 in 50 patients cited in a national survey of hospitals. And, Lake Regional's low surgical site infection rates are not new. For the last 10 years, Lake Regional's surgical site infection rate has remained at or below 1.3 percent.
In 2015, the Centers for Medicare & Medicaid Services recognized Lake Regional Health System for its extremely low rates of an infection common in critically and chronically ill patients. From July 2011 to December 2014, zero central line-associated bloodstream infections occurred in Lake Regional's intensive care unit, and from January 2013 to present, zero central line-associated bloodstream infections occurred on our Med-Surg Unit.
See how hospitals are performing on nationally recognized quality of care measurements (heart attack, heart failure, pneumonia and surgical care) and patient satisfaction rates at the Missouri Hospital Association's Focus on Hospitals website.
Hospital Compare, offered by the U.S. Department of Health and Human Services, enables users to search for a hospital by ZIPcode to see how it compares to both state and national averages in patient experience. Information on the site is compiled using a national survey called Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is the first national, standardized, publicly reported survey of patients' perspectives of hospital care.