When a patient needs a copy of his or her medical records, Lake Regional’s Health Information Management department is available to help. Patients may request either printed or electronic copies of their Lake Regional Health System medical records.
Requests for Electronic Access to Medical Records
Medical records are available electronically through HealthPort — the company contracted by Lake Regional to process requests. To request online access to your records, print, fill out and sign the Electronic Record Delivery Request Form.
PLEASE NOTE: Requests currently must be signed by the patient or the patient’s legal representative and submitted in person, by mail or by fax to the address/number below.
Upon receipt of your signed request, you will receive detailed instructions on how to access your electronic records via a secure web portal. PLEASE NOTE: You may be charged a processing fee of $0.54 per page by HealthPort. These charges are based on Missouri Revised Statute 191.227.
Requests for Printed Copies of Medical Records
To request printed copies of your medical records, fax or mail the correct Authorization for Use or Disclosure of Protected Health Information Form to the address/number below.
Requests will be processed within five to seven business days from receipt and may be picked up in person, mailed or faxed to a physician. You will be contacted at the phone number(s) and/or email address you provide if a delay is expected.
All records requested may be picked up in person at Lake Regional’s HIM office by the patient requesting the records, mailed to the patient or faxed to a physician.
PLEASE NOTE: Records will not be released without signed authorization from the patient or the patient’s legal representative.
A valid photo ID is required to pick up records. Also, you may be charged a copying fee of $0.53 per page by HealthPort — the company contracted by Lake Regional to process requests. These charges are based on Missouri Revised Statute 191.227
The HIM department is open 8 a.m. to 4:30 p.m. Monday through Friday and is located on the lower level of Lake Regional Hospital near the west entrance.
Lake Regional Health System
Health Information Management
54 Hospital Drive
Osage Beach, MO 65065