Patient Financial Services is located near the main entrance of Lake Regional Hospital at 54 Hospital Drive; Osage Beach, Mo. Turn left to go down the hallway before you get to the gift shop. The department is open 8 a.m. to 4:30 p.m. Monday through Friday.
Patient Financial Services will make every effort to work with you in making payment arrangements for your hospital account. PFS representatives will be happy to answer or research questions regarding your billing or insurance.
Third-party benefits for Medicare, Medicaid, Tri-West and managed care plans contracted with the hospital will be accepted and billed to them. All commercial insurance benefits not contracted with the hospital will be accepted and billed to the insurance company as a courtesy to our patients. Any amounts not paid by the commercial insurance company will be billed to the patient. If you are unable to make payment in full, please call to make payment arrangements. Payment may be remitted by check, money order, Visa, MasterCard, Discover or American Express.
At Lake Regional, we realize that uncertainty about health care costs can be stressful and can make it hard to plan your personal or household finances. Patients and their families deserve useful information about the price of their care, but when it comes to health care, it’s not always easy to predict what is needed to treat an illness or restore a person’s health.
The Affordable Care Act (ACA) requires that hospitals report annually and make public a list of hospital charges for items and services. Additionally, many state, regional and metropolitan hospital associations provide guidance to help hospitals comply with these requirements.
Lake Regional Hospital patients can find pricing information through the Missouri Hospital Association website, Focus on Hospitals at focusonhospitals.com.
Lake Regional Health System is not only committed to transparency about pricing, but the quality of care, as well. You can find quality and safety information in our Quality Care: 2016 Community Report available for download from our website or email us at firstname.lastname@example.org and we will mail you a copy of the report.
Of course, we are always happy to answer your questions first-hand by phone or in person. Contact us at the numbers listed below.
Billing (general): 573-348-8798
Self-Pay: Please call the number below that corresponds with the first letter of the guarantor's last name.