At Lake Regional Health System, quality is defined as a comprehensive look at all aspects of a patient's experience. Lake Regional is a two-time recipient of the Missouri Quality Award (2003, 2010). This prestigious honor, given by the Excellence in Missouri Foundation, is the official state recognition program for excellence in organizational performance and applying quality principles.
Lake Regional's quality program focuses on patient satisfaction and clinical excellence with an emphasis on:
- Patient care outcomes
- Compliance with evidence-based protocols for care
- Compliance with licensing and regulatory requirements
Patient Satisfaction
Inpatient
Hospital Compare is offered by the U.S. Department of Health and Human Services. Search for a hospital by ZIP code to see how it compares to both state and national averages in patient experience using a national survey called HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems. HCAHPS is the first national, standardized, publicly reported survey of patients' perspectives of hospital care.
Outpatient
The number of outpatient procedures performed at Lake Regional continues to grow, along with the number of satisfied patients. LRHS staff performs more than 200,000 outpatient procedures, such as colonoscopies, each year. Patients who respond to questions about their care consistently rank the Outpatient Services department among the nation’s best for nurses’ concern for their comfort, wait time before a procedure and courtesy toward their family, according to surveyor Press Ganey.
Exceptional Experiences
Read more about Lake Regional's quality care from some of our satisfied patients.
Clinical Excellence
Accreditation
Lake Regional Health System programs that have earned The Joint Commission’s Gold Seal of Approval™ for accreditation include the hospital, home health and clinical laboratory. The Joint Commission establishes one of the highest standards for safety and quality care for patients. It also provides meaningful information about the comparative performance of accredited organizations through its Quality Check™ website.
In addition, Lake Regional Cancer Center has received Community Hospital Cancer Program accreditation with commendation from the Commission on Cancer of the American College of Surgeons. Accreditation is granted only to facilities that have voluntarily committed to provide the best in cancer diagnosis and treatment and comply with established CoC standards.
Patient Safety
At Lake Regional, teamwork is always a priority, and patient safety and quality care is integrated into all decision making. Lake Regional consistently outperforms average state and national quality and safety scores, including infection rates. Throughout the past six years, Lake Regional’s surgical site infection rate has remained at or below 1.3 percent. The national hospital-acquired infection rate average is 2.6 percent for the same surgical categories. Read more.
Quality Measures
See how hospitals are performing on nationally recognized quality of care measurements (heart attack, heart failure, pneumonia and surgical care) and patient satisfaction at the Missouri Hospital Association’s Missouri Health Matters website.
In addition, Hospital Compare is offered by the U.S. Department of Health and Human Services. Search for a hospital by ZIP code to see how it compares to both state and national averages in patient experience using a national survey called HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems. HCAHPS is the first national, standardized, publicly reported survey of patients' perspectives of hospital care.